Our latest results of the Net Promoter Score (2024)

Thank you!

Just like last year, we are excited to share the latest results of the NetPromoterScore and Customer Satisfaction Survey for our Software Services!

Once again, the feedback is overwhelmingly positive: the majority of our surveyed customers report being satisfied with the quality of our software and the excellence of our user support services. And they would gladly recommend us to their peers!

We are proud of these results and remain committed to continuously improving our services to exceed expectations.

A heartfelt thank you to our loyal customers for their trust and encouraging feedback, and to our dedicated software support teams for their professionalism and hard work!

A quick reminder about the methodology:
Customers answering with ratings 9 or 10 are said to be “promoters”.

Those giving ratings 7 or 8 are said to be “passives”.

And those providing ratings of 6 or less are said to be “detractors”.

Calculating the Net Promoter Score® (or NPS) is done by subtracting the percentage of detractors from the percentage of promoters.

Thus, a NPS result of -100 would mean having only detractors.

Then, +100 would be having only promoters.

And anything above 0 means having more promoters than detractors.